Frequently Asked Questions
Please read our FAQ before sending us a message.
Unfortunately not. The stock held for the website is located in a different warehouse to the regular retail store stock. For this reason we cannot guarantee the retail store stock levels.
Normally orders are dispatched as one complete shipment, if there is something missing please contact us via the email form on the right.
Please accept our apologies and contact us via the email form on the right.
Unfortunately we do not offer exchange or refund on fabrics or trimmings which have been cut to a specific measurement unless damaged or faulty
To cancel your order please contact via the email form. If the order has not already been dispatched then yes.
If it has been dispatched then your order would need to be returned to us (at your cost) to cancel it. Please note any custom cut items, fabrics and trimmings cannot be refunded.
Depends if it has already been dispatched. Please contact us and we will do our very best to assist.
Please log into your customer account and click onto My Account
We aim to dispatch orders within 72 hours of receiving them. Once you have an ‘order completed’ email this indicates that the order has been dispatched by you selected shipping method. If you still have not received your order after the allowed shipping time or have any concerns please contact us and we will do our best to help
We are happy to help. Please contact us using one of the options on the Contact Us Page